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Technical Account Manager - Mumbai

Hi,

See if you or any of your Friends/Colleagues are interested- if Yes- Kindly send Resume indicating Position applied for.

You can send us your profile at surendra@pivotal.co.in   “or” india.pivotal@gmail.com   or you may call at +91 80 4126 2220/21  or  +91 99867 39628 for further details.

- JOB DESCRIPTION -

Job Title: Technical Account Manager

Company has a history and tradition of leading the world in Web-related technologies and services. Now, with Company Web Services (COMPANY) you have the chance to join the team as they help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the Company Web Services Developer Support team, you will be at the forefront of Cloud technologies.

The Technical Account Manager (TAM) functions as part of the Developer Support team to ensure key enterprise customer success in building applications and services on the COMPANY platform. The TAM provides assistance to the customer as an expert on the full line of COMPANY services and the customer’s architecture in support of strategy questions, project planning and launch and ongoing operational issues.

TAMs are engaged at the account level in providing recommendations and proactive advice through all phases of the implementation life cycle. Every day will bring new and exciting challenges on the job while you:

Responsibilities include:
  • Act as a single point of contact to Enterprise Accounts
  • Field all cases from Enterprise customers during business hours
  • Complete analysis and present periodic reviews of operational performance to customer
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Make recommendations on how new COMPANY offerings fit in the company architecture
  • Champion and advocate for customer requirements within COMPANY (e.g. feature request)
  • Participate in customer requested meetings (onsite or via phone)
  • Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Work with some of the leading technologists around the world
  • Work directly with Company Web Service engineers to ensure that customer issues are resolved as expediently as possible
  • Open tickets with other software companies, back channel, if needed
  • Available in non business hours to handle urgent issues
Basic Qualifications: must have demonstrated expertise in one or more of these areas;
  • Systems administration (Linux and/or Windows)
  • Networking (DNS, IPsec, BGP, VPN, Load Balancing)
  • Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)
  • Experience working within the software development or Internet industries is highly desired
  • Candidates must have excellent oral and written communication skills
  • Strong customer focus
  • Ability to juggle many tasks and projects in a fast-moving environment
  • Experience working directly with Enterprise customers
Preferred Qualifications:
  • The right person will be highly technical and analytical, possess 5-7 years of implementation / consulting experience
  • Previous experience as a TAM in an large enterprise customer environment
  • Experience with COMPANY service offerings
  • Technical degree required; Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
TAM experience is mandate


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