Hi,
See if you or any of your
Friends/Colleagues are interested- if Yes- Kindly send Resume indicating
Position applied for.
You can send us your profile at surendra@pivotal.co.in “or” india.pivotal@gmail.com
or you may call at +91 80 4126 2220/21 or +91 99867 39628 for
further details.
- JOB DESCRIPTION -
Job Title: Technical Account Manager
Company has a history and tradition of leading the world in
Web-related technologies and services. Now, with Company Web Services (COMPANY)
you have the chance to join the team as they help individuals and businesses
take their computing infrastructures and applications into “the Cloud”. As a
member of the Company Web Services Developer Support team, you will be at the
forefront of Cloud technologies.
The Technical Account Manager (TAM) functions as part of the Developer Support team to ensure key enterprise customer success in building applications and services on the COMPANY platform. The TAM provides assistance to the customer as an expert on the full line of COMPANY services and the customer’s architecture in support of strategy questions, project planning and launch and ongoing operational issues.
TAMs are engaged at the account level in providing recommendations and proactive advice through all phases of the implementation life cycle. Every day will bring new and exciting challenges on the job while you:
The Technical Account Manager (TAM) functions as part of the Developer Support team to ensure key enterprise customer success in building applications and services on the COMPANY platform. The TAM provides assistance to the customer as an expert on the full line of COMPANY services and the customer’s architecture in support of strategy questions, project planning and launch and ongoing operational issues.
TAMs are engaged at the account level in providing recommendations and proactive advice through all phases of the implementation life cycle. Every day will bring new and exciting challenges on the job while you:
Responsibilities include:
- Act as a single point of
contact to Enterprise Accounts
- Field all cases from
Enterprise customers during business hours
- Complete analysis and
present periodic reviews of operational performance to customer
- Provide detailed reviews
of service disruptions, metrics, detailed prelaunch planning
- Make recommendations on
how new COMPANY offerings fit in the company architecture
- Champion and advocate
for customer requirements within COMPANY (e.g. feature request)
- Participate in customer
requested meetings (onsite or via phone)
- Has access and knows how
to use all key customer resolution tools across all service groups to
facilitate rapid resolution of customer concerns
- Work with some of the
leading technologists around the world
- Work directly with Company
Web Service engineers to ensure that customer issues are resolved as
expediently as possible
- Open tickets with other
software companies, back channel, if needed
- Available in non
business hours to handle urgent issues
- Systems administration
(Linux and/or Windows)
- Networking (DNS, IPsec,
BGP, VPN, Load Balancing)
- Programming / scripting
(Java, Perl, Ruby, C#, and/or PHP)
- Experience working
within the software development or Internet industries is highly desired
- Candidates must have
excellent oral and written communication skills
- Strong customer focus
- Ability to juggle many
tasks and projects in a fast-moving environment
- Experience working
directly with Enterprise customers
Preferred Qualifications:
- The right person will be
highly technical and analytical, possess 5-7 years of implementation /
consulting experience
- Previous experience as a
TAM in an large enterprise customer environment
- Experience with COMPANY
service offerings
- Technical degree
required; Computer Science or Math background highly desired; working
knowledge of software development practices and technologies highly
desired
TAM experience is mandate