Wonderful opportunity to be in an award-winning Video
Management Systems & the global market leader! looking for Solutions Engineer || Remote @ Kolkata, West Bengal, India
Please DM for further details
H/P: +65
9165 5825 || H/P: +91 99867 39628 || E-mail: surendra@pivotal.associates
Organisation is looking for
a Solutions Engineer to serve our India market
and be located in West Bengal. We are looking for someone who is
tech savvy, sales savvy and customer service oriented. If you believe in
technology at its finest, then this is the place for you.
We offer an exciting and
challenging job in the world’s No. 1 VMS Company as well as the opportunity to
shape a small but fast-growing in India. As a Solution Engineer, you are
responsible for actively driving and managing the technology evaluation stage
of the sales process, working in conjunction with the sales team as the key
technical advisor and product advocate for our products. You will support the
sales team to increase sales in the region and assist with Presales support,
being the go-to-technical-expert and back-up for sales people and partners. It
is essential to be able to articulate technology and product positioning to
both business and technical users. You must also be able to identify all
technical issues of assigned accounts to assure complete customer satisfaction
through all stages of the sales and support processes.
Your Responsibilities:
- Supporting our channel and distributor partners
with expertise, calculations, and preparations for video surveillance
projects, tenders, etc.
- Answer incoming e-mails and phone calls within your
area
- Provide timely and accurate status updates to
partners and relevant internal stakeholders
- Conduct presales training for partners and
customers.
- Hands-on and technical assistance in connection
with the preparation, setting up, and executing demos, exhibitions,
events, customer meetings, etc.
- Fully document each customer contact using
Salesforce
- Make every customer interaction a satisfying
experience through a professional, outgoing, and personable attitude.
- Create solution documents for partners and
customers with Microsoft Visio architectures.
Independent Job Tasks:
- Stay updated with the latest VMS and security
systems developments and new technologies.
- Travel as needed and within an assigned budget
locally, regionally, and to/from HQ for trade shows, events, etc.,
participation
- Scheduling of time, meetings, travel, etc., and use
of an internally shared Microsoft Outlook calendar as a basis for your
schedule
- Timely expense management and reporting to company
requirements
- Field presentations for partner(s) and events
- Developing a thorough competency of Organisation
software products and demonstration equipment for daily use
- Team interaction and ongoing coordination with
Country Manager, Team Lead, Vertical Sales specialists, and Inside Channel
Managers
- Weekly activity reporting.
Professional Qualifications:
- Minimum 10 Years experience in VMS and IT
solutions.
- IT-engineering background, especially IP networks
and the Windows platform
- Bachelor’s degree in IT
- Comptia Network+ certification
- Cisco CCNA certification
- Microsoft Certifications (MCITP, MCSE)
- Business-level English verbal and written skills.
- Cloud and virtualization knowledge.
Personal Skills:
- Good at communicating technical knowledge also to
non-technicians
- Having a proactive approach when facing challenges
- Ability to exercise discretion and independent
judgment with important matters
- Open and honest team player
- Analytical skills
- Self-motivated
- Multi-tasker
- Organized
- High values and ethics
- Competitive
- Ability to uphold organizational values