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Solutions Engineer || Hybrid @ Bangalore, Karnataka, India

 

Wonderful opportunity to be in an award-winning Video Management Systems & the global market leader! looking for Solutions Engineer || Hybrid @ Bangalore, Karnataka, India

Please DM for further details

H/P: +65 9165 5825  || H/P: +91 99867 39628 ||  E-mail: surendra@pivotal.associates

 

Your Responsibilities:

  • Supporting our channel and distributor partners with expertise, calculations, and preparations for video surveillance projects, tenders, etc.
  • Answer incoming e-mails and phone calls within your area
  • Provide timely and accurate status updates to partners and relevant internal stakeholders 
  • Conduct presales training for partners and customers. 
  • Hands-on and technical assistance in connection with the preparation, setting up, and executing demos, exhibitions, events, customer meetings, etc.
  • Fully document each customer contact using Salesforce
  • Make every customer interaction a satisfying experience through a professional, outgoing, and personable attitude.
  • Create solution documents for partners and customers with Microsoft Visio architectures.

 

Independent Job Tasks: 

  • Stay updated with the latest VMS and security systems developments and new technologies.
  • Travel as needed and within an assigned budget locally, regionally, and to/from HQ for trade shows, events, etc., participation
  • Scheduling of time, meetings, travel, etc., and use of an internally shared Microsoft Outlook calendar as a basis for your schedule
  • Timely expense management and reporting to company requirements
  • Field presentations for partner(s) and events
  • Developing a thorough competency of Milestone software products and demonstration equipment for daily use
  • Team interaction and ongoing coordination with Country Manager, Team Lead, Vertical Sales specialists, and Inside Channel Managers
  • Weekly activity reporting.

 

Professional Qualifications:

  • Minimum 10 Years experience in VMS and IT solutions.
  • IT-engineering background, especially IP networks and the Windows platform
  • Bachelor’s degree in IT
  • Comptia Network+ certification
  • Cisco CCNA certification
  • Microsoft Certifications (MCITP, MCSE)
  • Business-level English verbal and written skills.
  • Cloud and virtualization knowledge.

 

Personal Skills: 

  • Good at communicating technical knowledge also to non-technicians
  • Having a proactive approach when facing challenges
  • Ability to exercise discretion and independent judgment with important matters
  • Open and honest team player
  • Analytical skills
  • Self-motivated
  • Multi-tasker
  • Organized
  • High values and ethics
  • Competitive
  • Ability to uphold organizational values

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