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Smart Services Level III (L3) Support Engineer

Smart Services Level III (L3) Support Engineer

See if you or any of your Friends/Colleagues are interested- if Yes- Kindly send Resume indicating Position applied for.

You can send us your profile at amrita@tsmspl.com  “or” india.pivotal@gmail.com   or you may call at  +91 89711 35455  or +91 80 4126 2220 for further details.



Must have Skills:
Java, Database, networking concepts
Good to have Skills:
Program management skills / Excellent communication
Exact Work Location in Bangalore:  
CISCO - Cessna Business park Bellandur.
Exp:
From 3+ yrs.


Smart Services Level III (L3) Support Engineer

Job Description : The Level 3 Support Engineer is a member of Support team whose primary responsibility is to act as a liaison between the L1/L2/ filed teams and L4 (developer support) and would also be responsible for case resolution/routing.
·        Need to work with dependent application support teams.
·        Providing proactive & reactive technical support,  second line phone/email consultation to independently debug complex product problems.
·        Ability to work independently, as the position only receives minimal supervision with no instruction on routine work and general instruction on new assignments.
·        Typically interfaces with L1/L2 Support Engineers, Product Managers and internal engineering team.
·        Responsible to work with L4 support engineers to find the root cause and the resolution.
·        P1/P2 application support (24X7)
·        Problem & Incident management
·        Define Support process and OLA’s with participating team
·        Resources should be flexible to work with different time zone teams and also during the weekend depending upon the support schedule


Skills Required

·        Strong background in J2EE/Java, Web, databases(oracle 10g and above) and Large scale applications. (M)
·        Minimum 3 years of post-production application/on call support dealing with internal/external customers/users.(M)
·        Minimum 3-5 years of  development experience with Java/J2EE and XML based products.(M)
·        Minimum 3 years of experience with Object-oriented Software Development Methodologies.(D)
·        Experience working with ticketing/case creation/escalation tools.(M)
·        Experience with  Network Technologies (preferred Cisco device knowledge).(D)
·        Understanding of Networking protocols such as HTTP, HTTPS, TCP/IP, SNMP, Telnet, and SSH technologies(M)
·        Webserver & Application server knowledge(M)
·        Good understanding of Network Management System architectures(M)
·        Proficient in verbal & written communication skills (M)
·        Excellent Customer handling skills (D)


Education required
·        Masters/Bachelors in Computer Science or equivalent(M)
·        Java certification(M)
·        Oracle certification(D)
·        CCNA (D)
·        CCIE (D)


M - Mandatory skill
D - Desirable skills



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