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Technical Account Manager (Global Accounts) - Mumbai with a UK based IT product Company

Hi,

We have the following positions with a UK based IT Product Company.

See if you or any of your Friends/Colleagues are interested- if Yes- Kindly send Resume indicating Position applied for.

You can send us your profile at surendra@pivotal.co.in   “or” india.pivotal@gmail.com   or you may call at +91 80 4126 2220/21  or  +91 99867 39628 for further details.

- JOB DESCRIPTION -

Job Title: Technical Account Manager (Global Accounts)
Reports to:VP, Client Relationship Manager AP


Job Purpose

The primary role of the Technical Account Manager, Global Accounts is to be the primary technical point of contact for engagement globally within the target accounts. The Technical Account Manager working with the Client Relationship Manager will define, plan, manage and execute technical account strategies to increase penetration and customer satisfaction and adoption of COMPANY solutions, in support of overall predetermined growth strategies for the global accounts.

Dimensions

This role will work very closely with the global account managers, regional technical managers and service delivery teams to increase value seen by the client in using COMPANY solutions and to increase the solution footprint deployed within the accounts. The role requires that the Technical Account Manager forms a close team with the Client Relationship Manager to deliver the highest value of support into the client organisation, driving the relationship between the client and COMPANY ever closer. It is an expectation that travel to clients, partners, prospects, COMPANY offices etc. (including overseas and sometimes at short notice) will be a normal requirement of successfully executing this role.

Principal Accountabilities

–        To be the focal point for the complete technical management of the account
–        To develop and execute technical strategies associated with growing the global accounts
–        To develop relationships with key discipline leads within the target account
–        To provide high level consultancy to the target accounts in the consideration, deployment and utilisation of an increasing COMPANY suite of applications.
–        To provide overall project management in the deployment of any COMPANY technology or service offering into the account reporting progress to both client and to the business
–        To provide monthly ‘proactive support’ reporting internally and externally on the support Incidents raised, closed and outstanding
–        Gather requirements from target accounts and provide input into product strategy
–        To work closely with distributed technical account managers to globally support the network of global accounts, where possible mirroring our clients distributed working model.



Important Working Relationships

In addition to maintaining strong working relationships with the Global Accounts team the Technical Account Manager will maintain a close working relationship with Product Strategy, Product Development, regional marketing, Global and Regional Support and Services organizations to enable addressing the Principal accountabilities. .
                                                                                             

Knowledge, Skills & Experience Required

·         You will possess significant experience as a lead technical consultant supporting COMPANY technology in major capital project execution within the EPC sector within Process Plant, Power or Offshore Oil & Gas related industries.

·         You will have demonstrable experience of implementing multiple COMPANY solutions into the target markets.

·         You will be considered as a subject matter expert by your peers, and be able to build business process application knowledge across the entire COMPANY portfolio in order to deliver integrated solutions to our client base.

·         You will be a self-starter, able to work on your own initiative to develop client engagements delivering value, extending COMPANY’s solution deployment.

·         Able to work with minimal or zero supervision

·         You will be skilled and experienced with operating at a senior technical level within our target client base, aligning client business needs with COMPANY technology solutions.

·          You will have strong client management skills

·         You will have commercial awareness and understand the value of the target accounts and the strategy to develop the account further.

·         You will be technically conversant with the EPC line of business.

·         Strong communication skills in all forms – written, oral, email, presentation


·         Ability to multi-task and rapidly prioritize competing obligations

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