Title: Program Director
Location: Remote/WFH
About
the role
Are
you someone who enjoys working with next generation technology, interacting
with global teams, and working with the largest digital transformations in the
world? This opportunity will combine them all while offering a competitive
salary and accelerated career growth.
Position Summary
The Program Director has the two-fold role of securing and delivering
professional services for the Organisation customer base. The Program Director
will be involved in pre-sales activities to ensure that service commitments are
attainable and profitable. Likewise, the Professional Services team will report
to the Program Director and will be charged with delivery of Organisation
solutions in a timely, effective, and cost-efficient manner.
Responsibilities
·
Manage and grow Organisation’s on-site
transformation programs, including the following:
·
Budget and business planning for projects and
programs including forecasting, monitoring, and resource planning, while
ensuring business profitability
·
Manage customer expectations and satisfaction
·
Generate additional profitable revenue by expanding
the scope of services provided by Organisation
·
Partner with Sales Team to support new solution
revenue opportunities within accounts through the creation of calculations and
proposals, execution of contract negotiations, and pre-sales consulting.
·
Represent Solution Delivery in presales activities,
ensuring that Organisation deployment methodologies are accurately represented
to potential customers
·
Lead recurring governance meetings with client
steering committee to ensure alignment on program milestones and future
strategy.
·
Hold Account Teams accountable for project
deliverables
·
Manage all resources to ensure that all program
commitments are completed on time, within budget, and with high quality
·
Lead service delivery and customer support
activities related to the Organisation product suite
·
Establish and grow relationships with clients at
all levels in the organization
·
Act as a trusted advisor to customer executives and
SMEs, participating in strategic and roadmap discussions on business
transformation.
Leadership
·
Lead cross-functional, multi-cultural,
geographically dispersed teams
·
Establish and manage MBOs/KPIs for the team
·
Partner with leadership to create and maintain
departmental staffing plans, organizational charts, budgets, and other
appropriate departmental documentation
·
Interact with Engineering and Product Management
departments in an effective manner, providing input for ongoing product
enhancements
Experience
·
Proven ability to lead multi-million, business
transformational programs involving complex technical solutions, preferably in
OSS/BSS industry
·
Required experience with writing and reviewing
contracts, SOWs, and other commercial agreements
·
Proven ability to handle program governance,
ensuring alignment on program milestones and future strategy
·
Ability to build and execute resource plans (near
and offshore)
·
10 years management experience, at least 3 years at
senior levels
·
Extensive experience with project management
methodologies
·
Ability to build relationships at multiple levels
within the client organization
·
Experience working in a matrixed corporate
environment
·
Ability to travel
Contact:
D/P: +91 80 4093 9462 || H/P: +65 9165 5825, H/P:+91 99867 39628
E-Mail:
surendra@pivotal.associates || surendra@pivotal.co.in